Last updated October 9, 2026
Privacy Policy
We collect only what we need to run our store and care for your orders, and we never sell your personal information.
This Privacy Policy explains how Flawless Green Beauty (“Flawless Green Beauty,” “we,” “us” or “our”) collects, uses, shares and protects personal information when you visit flawlessgreenbeauty.com (the “Site”), create an account, sign up for our emails or buy our products. By using the Site, you agree to the practices described here.
Information we collect
Information you give us
- Contact details: your name, email address and phone number.
- Order details: shipping address, billing address, the products you buy, order totals and order history.
- Unfinished checkouts: if you enter your email at checkout, we save it with your name and the items in your bag, even if you don’t finish your order, so we can remind you about your bag.
- Reviews: the rating, words, photos or videos you choose to share in a product review, with your first name and last initial.
- Account details: the email address you use to sign in. We use one-time sign-in codes, so we never ask you to create or store a password.
- Messages: anything you send us through our contact form or by email, such as questions, return requests or feedback.
- Marketing preferences: whether you have subscribed to our newsletter.
Information collected automatically
- Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring pages, and the date and time of your visit.
- Cookies and similar technologies: small files that remember your bag and your sign-in session. See our Cookie Policy.
Payment information
Payments are processed by our secure third-party payment processor. Your full card number, expiration date and security code go directly to that processor and are never stored on our systems. We receive only limited details, such as the payment status, card type and the last four digits of your card, so we can confirm your order and help with refunds. When you pay, your payment processor keeps your card on file so that, right after your purchase, you can add an item to the same order with one click. We never charge it without that click.
How we use your information
- To process, fulfill, ship and deliver your orders, and to send order confirmations and shipping updates.
- To create and maintain your account, including sending one-time sign-in codes and showing your order history and tracking.
- To respond to your questions, process returns and refunds, and provide customer support.
- To send newsletters and offers when you have opted in. You can unsubscribe at any time.
- To send up to three reminders about a checkout you started but didn’t finish, one of which may include a one-time discount code, and to ask for a review after your order arrives.
- To operate, maintain and improve the Site, understand how it is used and fix problems.
- To detect, prevent and investigate fraud, abuse, security incidents and other harmful activity.
- To comply with legal obligations, such as tax and accounting requirements, and to enforce our Terms of Service.
How we share your information
We do not sell your personal information. We share it only as needed to run our business:
- Fulfillment partners and shipping carriers receive your name, shipping address, phone number and order contents so your order can be packed and delivered.
- Payment processor receives your payment details to complete your purchase securely.
- Service providers who help us host the Site, send email, store data, provide customer support and prevent fraud. They may use your information only to perform services for us and must protect it.
- Legal and safety: when required by law, subpoena or other legal process, or when we believe disclosure is necessary to protect the rights, property or safety of Flawless Green Beauty, our customers or others.
- Business transfers: if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
Cookies
We use essential cookies and local storage to keep the Site working, such as remembering what is in your bag and keeping you signed in. We may also use analytics to understand how visitors use the Site. Most browsers let you block or delete cookies; if you do, some features may not work. Learn more in our Cookie Policy.
How long we keep information
We keep personal information only as long as needed for the purposes described here. Order and transaction records are generally kept for up to seven years to meet tax, accounting and legal requirements. Account information is kept while your account is active. Newsletter subscriptions are kept until you unsubscribe, after which we keep a minimal record so we honor your choice. Support messages are generally kept for up to three years.
How we protect information
We use administrative, technical and physical safeguards designed to protect your personal information, including encrypted connections (HTTPS), access controls and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you as required by law.
Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at support@flawlessgreenbeauty.com and we will delete it.
Your choices and rights
- Marketing emails: click “unsubscribe” in any marketing email or contact us. We will still send order and account emails.
- Bag reminders: click “Stop these reminders” in any reminder email.
- Access, correction and deletion: you can ask to see, correct or delete the personal information we hold about you.
- Cookies: manage cookies through your browser settings.
- Do Not Track and Global Privacy Control: we treat a Global Privacy Control signal from your browser as a request to opt out of any sale or sharing of personal information.
Depending on where you live, you may have additional rights under state privacy laws. California residents can read our California Privacy Rights notice. We will not discriminate against you for exercising any privacy right. To make a request, email support@flawlessgreenbeauty.com. We will verify your identity before acting on a request and respond within the time required by law.
Where we operate
We sell to customers in the United States, and your information is stored and processed in the United States. If you access the Site from outside the United States, you understand your information will be transferred to and processed in the United States.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above and, for significant changes, notify you by email or on the Site.
Contact us
Questions about this policy or your information? Email support@flawlessgreenbeauty.com or use our contact form.
Terms of Service
The ground rules for using our site and buying from us. Please read them before placing an order.
These Terms of Service (“Terms”) are an agreement between you and Flawless Green Beauty (“Flawless Green Beauty,” “we,” “us” or “our”). They apply when you visit flawlessgreenbeauty.com (the “Site”), create an account, subscribe to our emails or purchase our products. By using the Site, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.
Eligibility
You must be at least 18 years old, or the age of majority where you live, to make a purchase or create an account. Our products are sold for personal use only, not for resale, and we currently ship only to addresses in the United States.
Your account
You can create an account using your email address and a one-time sign-in code. You are responsible for keeping access to your email secure and for activity on your account. Let us know right away at support@flawlessgreenbeauty.com if you believe your account has been used without your permission. We may suspend or close accounts that violate these Terms.
Products and information
We work to describe our products, ingredients and pricing accurately. Colors and packaging may vary slightly from images, and product formulas or packaging may be updated from time to time; always read the label on the product you receive. Product information on the Site is for general information only and is not medical advice. Please read our Product & Health Disclaimer.
Orders and pricing
- All prices are in U.S. dollars. Applicable sales tax and shipping are shown at checkout.
- Your order is an offer to buy. We accept it when we ship it. We may refuse or cancel an order, or limit quantities, for reasons including product availability, suspected fraud, or errors in pricing or product information. If we cancel after you have been charged, we will refund you in full.
- If a price is listed incorrectly, we may cancel the order or contact you before shipping.
- Discount codes and promotions are subject to their stated terms, cannot be combined unless stated, and have no cash value.
Payment
Payments are handled by our secure third-party payment processor. By submitting payment, you confirm that you are authorized to use the payment method and authorize us to charge the total shown at checkout. We do not store your full card details.
Shipping, returns and refunds
Shipping is covered by our Shipping Policy, and returns and refunds by our Returns & Refunds policy. Both are part of these Terms. Title and risk of loss pass to you when your order is handed to the carrier.
Acceptable use
You agree not to:
- use the Site for any unlawful purpose or in violation of these Terms;
- attempt to gain unauthorized access to the Site, other accounts or our systems;
- interfere with the Site’s operation, including by introducing malware or overloading our infrastructure;
- use bots, scrapers or automated means to access the Site or place orders without our written permission;
- submit false information or impersonate another person.
Intellectual property
The Site and its content, including the Flawless Green Beauty name, logo, product names, text, photographs, graphics and design, are owned by or licensed to Flawless Green Beauty and are protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works without our written permission.
Your submissions
If you send us feedback, ideas or other content, you grant us a non-exclusive, royalty-free, perpetual license to use it to operate and improve our business, without obligation to you.
Disclaimers
Except as expressly stated, the Site and our products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Individual results vary. We do not guarantee any specific result from using our products.
Limitation of liability
To the fullest extent permitted by law, Flawless Green Beauty and its owners, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Site or our products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Some states do not allow certain limitations, so some of these may not apply to you.
Indemnification
You agree to indemnify and hold harmless Flawless Green Beautyfrom claims, losses and expenses, including reasonable attorneys’ fees, arising from your violation of these Terms or misuse of the Site.
Governing law and disputes
These Terms are governed by the laws of the United States and the state in which Flawless Green Beauty is organized, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us at support@flawlessgreenbeauty.com and try to resolve the issue informally for at least 30 days. Any claim that cannot be resolved informally will be brought in the state or federal courts located where Flawless Green Beauty is organized, and you consent to their jurisdiction, except that either party may bring an eligible claim in small claims court.
Changes to these Terms
We may update these Terms from time to time. The updated version applies from the “Last updated” date above. Orders placed before an update are governed by the Terms in effect when the order was placed.
General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver. These Terms, together with the policies they reference, are the entire agreement between you and us about the Site.
Contact us
Questions about these Terms? Email support@flawlessgreenbeauty.com.
Shipping Policy
Orders leave our fulfillment center within 1–2 business days, and shipping is free on orders over $60.
Where we ship
We currently ship to addresses within the United States. We do not ship internationally at this time.
Processing time
Orders are packed and shipped by our fulfillment partner within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day. During busy periods or promotions, processing may take a little longer; we will let you know if your order is delayed.
Shipping rates and delivery times
| Order total | Shipping | Estimated delivery after shipping |
|---|---|---|
| Over $60 | Free standard shipping | 3–7 business days |
| $60 and under | Calculated at checkout | 3–7 business days |
Delivery estimates are provided by the carrier and are not guaranteed. Deliveries to Alaska and Hawaii may take longer.
Tracking your order
When your order ships, we email you a confirmation with a tracking number. You can also check status anytime on our Track order page or in your account. Tracking can take up to 24 hours to show movement after a label is created.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email support@flawlessgreenbeauty.com right away. We will do our best to update it before your order ships, but once it has shipped we cannot change the address. Orders returned to us because of an incorrect or incomplete address can be reshipped for the cost of shipping, or refunded minus original shipping costs.
Lost, delayed or damaged packages
- Marked delivered but not received: check around your home, with neighbors and your mailroom, and wait one business day, since carriers sometimes mark packages delivered early. If it still has not arrived, contact us within 14 days of the delivery date.
- Delayed: if tracking has not updated for 7 business days, contact us and we will open an inquiry with the carrier.
- Damaged or incorrect items: email us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or refund at no cost to you.
Cancellations and changes
Because we ship quickly, we can only cancel or change an order if it has not yet been processed for shipment. Contact us as soon as possible at support@flawlessgreenbeauty.com with your order number.
Questions
Email support@flawlessgreenbeauty.com or visit our Support Center. We reply within 1 business day.
Returns & Refunds
Changed your mind? Unopened products can be returned within 30 days of delivery.
Our return window
You can return unopened, unused products in their original packaging within 30 days of delivery for a refund to your original payment method.
Why opened products can’t be returned
Our hair serums are personal care products. For health and safety reasons, we cannot accept returns of products that have been opened, used or had their safety seal broken, unless the product arrived damaged, defective or incorrect.
Damaged, defective or incorrect items
If something arrives damaged, defective or isn’t what you ordered, email support@flawlessgreenbeauty.com within 14 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, including shipping, and you will not need to send the item back unless we ask.
How to start a return
- Email support@flawlessgreenbeauty.com or use our contact form with your order number and the items you’d like to return.
- We will reply within 1 business day with your return authorization and the return address. Please don’t send items back without one, since unauthorized returns may not be processed.
- Pack the unopened items securely and ship them within 14 days of receiving your authorization. We recommend a trackable shipping method.
Return shipping
Return shipping costs are the customer’s responsibility unless the return is due to our error (a damaged, defective or incorrect item). Original shipping charges are not refundable. If your order qualified for free shipping and a return brings the kept items below the free-shipping threshold, the original shipping cost may be deducted from your refund.
Refunds
Once your return arrives and is inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it can take an additional 5–10 business days for the refund to appear on your statement.
Bundles and promotions
The Hair Revival Duo is priced as a set. If you return part of the set, your refund is based on the discounted set price, not the individual product prices. Free gifts included with an order must be returned unopened for a full refund, or their value may be deducted.
Exchanges
We don’t process direct exchanges. Return the unopened item for a refund and place a new order for the item you want.
Questions
Email support@flawlessgreenbeauty.com. We reply within 1 business day.
Product & Health Disclaimer
Important information about using our hair serums safely. Please read it before you begin.
Density Serum and Root Renewal are cosmetic products for external use only. They are not intended to diagnose, treat, cure or prevent any disease. Individual results vary.
Not medical advice
Information on this Site, on our labels and in our emails is provided for general educational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. Never disregard professional medical advice or delay seeking it because of something you read here.
Talk to your doctor first
Consult your physician or another qualified healthcare provider before using our products, especially if you:
- are pregnant, nursing or planning to become pregnant;
- are taking any prescription or over-the-counter medication;
- have a medical condition, or are scheduled for surgery or lab testing;
- are experiencing sudden, patchy or significant hair loss, which can have medical causes that deserve a professional evaluation.
Density Serum and Root Renewal (topical serums)
- For external use only. Apply to the scalp, hairline and edges as directed. Do not swallow.
- Patch test first: before your first full use, apply a small amount to the inside of your wrist or behind your ear and wait 24 hours. If redness, itching, swelling or irritation develops, do not use the product.
- Avoid contact with eyes. If contact occurs, rinse thoroughly with water.
- Do not apply to broken, irritated, sunburned or inflamed skin.
- Stop use and consult a healthcare provider if irritation or any reaction occurs.
- If you are pregnant, nursing, taking medication or have a medical condition, ask your doctor before use.
- Botanical ingredients such as rosemary and ginger can cause sensitivity in some people. Both serums also contain soybean and wheat germ extracts. Read the full ingredient list on each product page or on The Science page if you have known allergies.
- These are cosmetic products. They are not intended to diagnose, treat, cure or prevent any disease, including hair loss.
Keep out of reach of children
Keep all products out of the reach of children and pets. Our products are intended for adults. In case of accidental ingestion, contact a doctor or Poison Control (1-800-222-1222) right away.
Results vary
Everyone’s hair and scalp are different, and results depend on many factors, including genetics, diet, health and consistency of use. We do not promise or guarantee any specific result.
Labels and ingredients
We work to keep product information on the Site accurate, but formulas and packaging can be updated. The label on the product you receive is the most accurate source for ingredients, directions and warnings. Always read it before use.
Reporting a reaction
If you experience an adverse reaction, stop using the product, seek medical care if needed, and let us know at support@flawlessgreenbeauty.com with your order number and the product lot number from the packaging.
California Privacy Rights
This notice supplements our Privacy Policy and applies to California residents under the CCPA, as amended by the CPRA.
This California Privacy Rights notice explains the rights California residents have under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), and how to exercise them. Terms used here have the meanings given in the CCPA. Please read it together with our Privacy Policy.
Do not sell or share my personal information
Flawless Green Beauty does not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months. We do not knowingly sell or share the personal information of consumers under 16.
You may still submit a “Do Not Sell or Share” request at any time by emailing support@flawlessgreenbeauty.comwith the subject line “Do Not Sell or Share.” We also honor Global Privacy Control (GPC) signals sent by your browser as a valid opt-out request.
Personal information we collect
In the past 12 months, we have collected the following categories of personal information:
| Category | Examples | Disclosed for a business purpose to |
|---|---|---|
| Identifiers | Name, email address, phone number, shipping address, IP address, account ID | Fulfillment partners, shipping carriers, payment processor, service providers |
| Customer records | Billing and shipping address, limited payment details (such as card type and last four digits) | Fulfillment partners, payment processor, service providers |
| Commercial information | Products purchased, order history, returns | Fulfillment partners, service providers |
| Internet or network activity | Pages viewed, browser and device type, interactions with our Site and emails | Service providers (hosting, analytics, email) |
| Geolocation data | Approximate location derived from IP address or shipping address | Service providers, shipping carriers |
| Inferences | Product preferences based on your purchases | Not disclosed outside our business |
Sensitive personal information: we do not collect sensitive personal information for the purpose of inferring characteristics about you. Full payment card numbers are handled by our payment processor and are not stored by us.
Sources: directly from you, automatically from your device when you use the Site, and from service providers that help us process orders and payments. Purposes: the business purposes described in our Privacy Policy, including fulfilling orders, providing support, securing the Site and sending marketing you have opted into. Retention:as described in the “How long we keep information” section of our Privacy Policy.
Your rights
If you are a California resident, you have the right to:
- Know and access: request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to.
- Delete: request that we delete personal information we collected from you, subject to legal exceptions (for example, records we must keep for tax purposes).
- Correct: request that we correct inaccurate personal information.
- Opt out of sale or sharing: direct us not to sell or share your personal information. As noted above, we do not sell or share it.
- Limit use of sensitive personal information: we do not use sensitive personal information for purposes that would trigger this right.
- Non-discrimination: we will not deny you goods, charge you different prices or provide a different level of service because you exercised your rights.
How to submit a request
- Email support@flawlessgreenbeauty.com with the subject line “California Privacy Request” and tell us which right you’d like to exercise.
- We will confirm receipt within 10 business days and verify your identity by matching information you provide (such as your email address and a recent order number) with the information we hold.
- We will respond within 45 calendar days. If we need more time (up to an additional 45 days), we will let you know why.
You may use an authorized agent to submit a request on your behalf. We will ask the agent for proof of your signed permission and may ask you to verify your identity directly. You may make a request to know or access up to twice in a 12-month period.
Shine the Light
California Civil Code Section 1798.83 lets California residents request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.
Contact us
Questions about this notice? Email support@flawlessgreenbeauty.com.
Accessibility Statement
Everyone should be able to shop with us comfortably. If anything gets in your way, tell us and we will help.
Our commitment
Flawless Green Beauty is committed to making our website usable by as many people as possible, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, and we review the Site as we add new pages and features.
What we do
- Use clear headings, labels and page structure that work with screen readers.
- Make all navigation, forms and checkout steps usable with a keyboard, with a visible focus indicator.
- Provide text alternatives for meaningful images.
- Maintain readable color contrast across the site.
- Respect your device’s reduced-motion setting by turning off non-essential animation.
- Support browser zoom and text resizing without loss of content.
Known limitations
Some content from third parties, such as checkout pages provided by our payment processor or carrier tracking pages, is outside our direct control. We choose partners who share our commitment to accessibility and will help you complete any task you have trouble with.
Need help or have feedback?
If you have difficulty using any part of the Site, or need information in another format, email support@flawlessgreenbeauty.com or use our contact form. Please tell us the page and what happened, and we will reply within 1 business day. We are glad to help you place an order by email if that is easier.